Business IT Support

We know that a reliable and robust IT system is an essential component of a successful business, we also know how much disruption can be caused when things go wrong.

Powered by industry-leading technologies, Avalon IT offers the highest-level managed service with advanced system monitoring. Our fully managed IT service provide unlimited helpdesk and on-site support, leaving you to concentrate on what you do best. If you are looking to completely outsource your IT support, we can act as your IT Manager and take responsibility for the management of your infrastructure. If you are a larger business who already has technical staff on-site, we can work with your IT team and provide complimentary support to enhance your IT operation.

Avalon IT promises to deliver a completely transparent service to every client:
Transparent pricing – a completely ‘all-inclusive’ IT Support service at a fixed monthly fee
Transparent service contracts – no hidden surprises. Straightforward service level agreements
Transparent service desk – guaranteed direct access to our service desk team and our web-based helpdesk

The service we receive and speed at which issues are resolved is outstanding. We are talked through issues in plain English when they arise so we understand why they have occured - Excellent service all round! The Avalon team are a pleasure to deal with ...

Sandra Purdy, Finance Manager - M Gladwin Electrical

Acting as your full-time IT Support department, Avalon IT takes complete responsibility of your network; managing all day-to-day IT related tasks – allowing you to concentrate on your business:

  • unlimited helpdesk and on-site support- All issues are logged on our helpdesk where our fully trained team will work directly with you to manage and resolve your support query. Whilst we try to fix all issues remotely, some support problems require an on-site visit to reach a resolution. Avalon IT don't apply and additional charges or travel costs for engineer call outs.

  • 24×7 proactive monitoring of your infrastructure- Based on industry leading technology, our real-time monitoring solutions is hard at work 24x7 automatically creating tickets on our helpdesk when issues arise

  • Scheduled services - We will automate backup and anti-virus checks. We will also monitor event logs and schedule software updates

  • Service desk reports - We provide monthly performance reports allowing you to monitor your network

  • Defined Service Level Agreements - Fixed service level agreements ensuring system and business uptime, giving your business peace of mind

  • Total ownership of all your IT issues - We will happily liaise with any third party providers (ISP, telecoms, software providers) and resolve issues with them on your behalf
We offer a simple way of switching your IT support to us and manage the entire process, for more information read about our transition process.

Contact us to discuss our Fully Managed IT Service

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